Red Hat Support Operations Platform

Documentation for the Red Hat CEE BI Capstone #2 platform.

Project Handbook

The whole system from scratch — architecture, who it is for, every feature and what it is for, the scoring models with worked examples you can reproduce, and the commands to run, containerise and deploy it.

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Source Data Format

No customer data ships with this project. This is the column-by-column spec for the four source files you supply yourself, how they join, the vocabularies that must match exactly, and a validator to run before you load.

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Source, demo dataset and setup instructions: https://github.com/vaishmahajan/support-intelligence-hub. No customer or employee data is published anywhere in this project.